ContactMonkey is an internal communication software that connects employees and tracks internal email campaigns with stylish drag-and-drop newsletters.
This leading internal email platform helps organizations keep employees informed, engaged, and satisfied right from their inboxes.
ContactMonkey is an internal email software that makes creating, sending, and measuring employee communication easier. Spend less time on management and more time connecting with the employees.
It integrates with Outlook and Gmail, helping to build interactive newsletters to keep the staff informed and engaged.
Products
1. Email Template Builder
This tool helps create beautiful employee communications in minutes using ContactMonkey’s HTML email builder.
Users can easily develop branded email templates to make their internal communications stand out, saving up to 876 hours annually.
Features
a. Drag-and-Drop Email Builder
No coding skills are required. Users can simply create interactive HTML emails by selecting elements and dragging them into place.
b. Email Template Library
Users can choose from hundreds of professionally designed email newsletter templates for any occasion and customize them as needed.
c. Company Branding
Users can reflect their company’s style by including logos, custom fonts, and colors. Ensure that every email sent is 100% on-brand.
d. Multimedia Content
Scroll-stopping movies, GIFS, and photos will help users bring their words to life and engage the employees.
e. Pulse Surveys & Feedback
Engage employees without having them leave their inboxes. Add surveys, polls, emoji reactions, and other features right to the emails.
f. Photo Library
To enrich emails, use the built-in photo library, which contains over 500,000 high-quality images.
g. Dynamic Email Content
Personalise communications by tailoring email based on an employee’s department, location, and other features.
h. Custom Design Service
Need something unique? ContactMokey’s design team can help create unique emails that will help companies stand out and deliver results.
i. Device Responsiveness
Maintain the email’s design across all screens, ensuring that the messages are easy to read and navigate regardless of where they are viewed.
2. Outlook & Gmail Integration
ContactMonkey’s Integration with Outlook and Gmail enables users to create, send, and track emails directly from their inbox. No more switching between tools or risking mistakes only easy internal communication.
Features
a. Web app or Outlook Experience
Get the best of both! Create, send, and track emails using ContactMonkey’s online app (dashboard) or directly from the Outlook or Gmail inbox, whatever works best for the user.
b. Unified List Management
Keep all of the email and SMS contacts in one location. Easily organize and send communications to both audiences by using the same list for email and SMS messaging. Create bespoke lists without the help of an IT professional.
c. Send Email via CSV
Need to send an internal email or newsletter to a specific list of contacts who aren’t currently in the system? Import the contact information from a CSV file and all is good to go.
d. Multilingual Emails
Send emails in several languages to reach a worldwide team without writing different versions.
e. Scheduled Email Sending
Schedule emails during times when employees are most likely to engage and avoid having the messages buried in the inbox chaos.
f. Deliverability
Send secure internal communications from the company’s servers to improve inbox placement and reduce bounces and “mystery” delivery concerns.
g. Time zone sending (Coming soon)
Send internal emails at the best time, regardless of the staff’s location. The message will arrive when it is most required.
h. Email Personalisation
Make each employee feel as if the message was written specifically for them. Personalise emails by role, department, job title, and other criteria to provide better targeted and relevant communications.
3. Employee Survey
ContactMonkey’s employee surveys are designed to gather helpful feedback from employees, allowing organizations to better understand their workforce and make educated decisions.
Features
a. Pulse Surveys
One-time pulse surveys help to quickly assess how the staff feels about important announcements or specific themes. Get actionable insights fast.
b. Reusable Surveys
Want to create a continuous feedback loop? Set up reusable surveys to capture ongoing insights over time, rather than developing new ones for each campaign.
c. Employee Net Promoter Score (eNPS)
Measure employee loyalty and engagement by determining how likely the employees are to promote their company.
d. Comments
Give the employees a voice, whether through praise or critical criticism, to help them understand the “why” behind survey results.
e. Real-time Analytics
Watch the analytics as feedback comes in, so one can immediately analyze engagement, see trends, and take action.
f. Event Management
Manage event RSVPs directly from the inbox. Keep track of who’s coming, give reminders, and make the event a success.
g. Post-event Feedback
After the event, get instant feedback to determine what worked, what didn’t, and how the company can improve the next time.
h. Emoji Reactions
Allow employees to express themselves using emojis, making surveys more engaging and enjoyable.
i. Star Rating
Employees can score many aspects of the company on a scale of 1 to 5, including initiatives and events.
j. Custom Polls
Create polls with multiple-choice answers to get a deeper understanding of employee preferences and opinions.
4. Internal Email Analytics
ContactMonkey’s Internal Email Analytics gives clear and actionable insights for improving internal email campaigns. Users can track open rates, link clicks, and engagement trends to determine what works and what doesn’t.
Features
a. Overall Tracking
Gain a bird’s-eye view of the internal email performance. See how the entire campaign is performing at a glance.
b. Anonymous Tracking
See overall engagement metrics without assigning actions to specific employees.
c. Individual Tracking
Monitor how specific employees interact with the content and modify messaging accordingly.
d. Location Tracking
Determine where the employees are accessing their emails. Discover geographic trends to connect dispersed teams.
e. Dashboard Reporting
View all the essential KPIs in one place, with easy-to-read visualizations ideal for quick reporting.
f. Segmented Statistics
Segment the data by department, location, or any other criterion to analyze how various groups interact with the content.
g. Click Maps
Identify which portions of the messaging are catching attention. Optimize the design and CTAs for optimal engagement.
h. Read Time
Check to see if the employees are skimming or reading their emails thoroughly. Adjust the length and depth of the emails to increase engagement.
i. Device Breakdown
Check to see if employees are opening emails on desktop, mobile, or tablets, and then optimize your emails for the platform they use the most.
Pricing
- Essential: Best for companies who want to create simple messages, attractive newsletters, and track basic engagement.
The plan includes an email builder, template library, basic tracking reports, click maps, and overall campaign tracking
- Plus: It is best for teams looking to better understand their audience through campaign insights and personalized content.
It includes everything from Essential, plus pulse surveys, employee feedback, survey visualization, event management, and Microsoft Teams integration.
- Enterprise: Best for teams that want advanced customization, integrations, and features to meet complex communication requirements.
This plan includes custom URL tracking, landing pages, typefaces, list management, and HRIS integration.
- Add-Ons: Lite SMS starts at $500/year for 250-1,000 messages.
Pro SMS starts at $2,000/year for 5,000–10,000 messages.
ContactMonkey offers customized pricing based on the organization’s specific needs, so contact them directly for the price.
Reviews
1. G2
2. Customer Thoughts
Final Thoughts
Trusted by 10K communicators globally, ContactMonkey started as a sales email tracking tool for businesses to help them service customers more strategically.
ContactMonkey is transforming how the world’s leading organizations connect, communicate, and engage with their employees. In a continuously changing world of work, their product enables businesses to engage remote, hybrid, and deskless workers using a single platform.
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