According to a report from CNBC, Google management has acknowledged that the company’s artificial intelligence search tool Bard isn’t always accurate in its answers to inquiries and has urged staff members to correct the inaccurate results.
Google’s vice president for search, Prabhakar Raghavan, sent out an email to the company’s workforce requesting assistance in ensuring that the company’s new ChatGPT competitor provides accurate responses.
The email, which CNBC saw, had a link to a website with dos and don’ts outlining how staff members should correct responses while internally testing the AI-enabled search tool. On subjects they are knowledgeable about, the staff members are urged to revise their responses.
The text states that because Bard learns best by example, spending the time to carefully create a response will help us enhance the mode.
Although it is still in its infancy, this technology is exciting, Raghavan wrote. Your participation in the dog food program will speed up the model’s training and test its load capacity (Not to mention, trying out Bard is actually quite enjoyable!). We feel a great responsibility to get it right.
Sundar Pichai, CEO of Google, had earlier requested staff to devote two to four hours to Bard, recognizing that “this will be a long process for everyone, across the field.”
Google offers advice regarding what to think about “before teaching Bard” at the top of the “dos and don’ts” section.
Employees are instructed to adhere to the dos by keeping their comments “polite, relaxed, and approachable.” It states that the comments must be “in the first person” and have an “unbiased, neutral tone.”
Don’t include stereotyping and “avoid making assumptions based on ethnicity, nationality, gender, age, religion, sexual orientation, political philosophy, location, or similar categories,” according to company policy.
The text also warns against “describing Bard as a person, implying emotion, or claiming to have human-like experiences.”
Keep it safe, Google advises, and tells staff to “thumbs down” responses that offer “legal, medical, financial advice” or are vile and aggressive.
Raghavan stated that contributors will receive a “Moma badge,” which is shown on internal employee profiles, as compensation for using Bard and offering comments.
In order to “share their feedback live” with Raghavan and others working on Bard, the top 10 rewrite contributors from the Knowledge and Information organization, which Raghavan directs, will be invited to a listening session.
A sincere thanks to the groups working diligently on this behind the scenes, Raghavan wrote.